Privacy Policy

Welcome to Jet's Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website freshpizza-jets.click or interact with our online food ordering services. Please read this policy carefully. If you disagree with the terms of this Privacy Policy, please discontinue use of our website immediately.

This Privacy Policy applies to all users of our website, mobile services, and any related applications or platforms operated by Jet's Pizza. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

1. About Us

Jet's Pizza operates the website freshpizza-jets.click and provides food ordering and delivery services to customers across the United States. As the data controller for the personal information described in this Privacy Policy, we are responsible for ensuring that your information is handled lawfully, fairly, and transparently.

2. Information We Collect

We collect several types of information from and about users of our website and services. The categories of personal information we may collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you create an account, place an order, subscribe to our newsletter, or otherwise interact with our services, we may collect personally identifiable information such as:

• Full name
• Email address
• Phone number
• Billing address and delivery address (including street, city, state, and ZIP code)
• Username and password (stored in encrypted format)
• Payment information (credit or debit card details, processed through secure third-party payment processors)
• Date of birth (where required for age verification purposes)
• Order history and preferences

2.2 Usage Data and Behavioral Information

We automatically collect information about how you interact with our website and services. This includes:

• Pages you visit and the order in which you visit them
• Links and buttons you click
• Time and date of your visit
• Duration of your session on the website
• Items you view, add to cart, or purchase
• Search queries entered on our website
• Referral sources (e.g., the website or advertisement that directed you to us)
• Error logs and technical performance data

2.3 Device and Technical Information

We collect information about the device and technology you use to access our website, including:

• IP address
• Browser type and version
• Operating system and platform
• Device type (desktop, mobile, tablet)
• Screen resolution and display settings
• Internet service provider (ISP)
• Geolocation data (general location derived from IP address, or precise location if permitted by your device settings)
• Unique device identifiers

2.4 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior over time. Cookies are small text files stored on your device that help us recognize you and personalize your experience. For detailed information on the cookies we use and how to manage your preferences, please refer to our Cookie Policy.

2.5 Information You Provide Voluntarily

We may also collect information that you provide voluntarily through:

• Customer service inquiries and support tickets
• Feedback forms and surveys
• Promotional contests or sweepstakes
• Reviews or ratings of our products and services
• Social media interactions related to our brand
• Loyalty program registrations

2.6 Information from Third Parties

We may receive information about you from third-party sources, such as social media platforms (if you connect your account), advertising partners, analytics providers, and publicly available databases. We may combine this information with data we already have about you to improve our services and marketing efforts.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. These include:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including delivery or pickup arrangements
• Creating and managing your account
• Processing payments and preventing fraudulent transactions
• Sending order confirmations, receipts, and delivery updates
• Providing customer support and responding to inquiries
• Verifying your identity and eligibility to use our services

3.2 Analytics and Service Improvement

• Analyzing usage patterns to improve our website design and functionality
• Understanding customer preferences to enhance our menu and offerings
• Conducting internal research and business analytics
• Testing new features and optimizing existing ones
• Monitoring website performance and identifying technical issues
• Generating aggregate, anonymized statistical reports about user behavior

3.3 Marketing and Communications

• Sending promotional emails, special offers, and newsletters (with your consent where required)
• Displaying personalized advertisements based on your interests and order history
• Delivering targeted marketing through third-party advertising platforms
• Notifying you about new menu items, seasonal promotions, and events
• Conducting customer satisfaction surveys

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us at [email protected]. Please note that opting out of marketing emails does not prevent us from sending you transactional or service-related messages.

3.4 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Enforcing our Terms of Service and other policies
• Detecting, preventing, and investigating fraud, abuse, or security incidents
• Responding to legal requests, subpoenas, or court orders
• Protecting the rights, property, or safety of our company, employees, customers, or the public

4. How We Share Your Information

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform functions on our behalf. These service providers have access to your personal information only to the extent necessary to perform their services and are contractually obligated to maintain confidentiality. Our service providers include:

• Payment processors: Companies such as Stripe, Square, or similar providers that process credit and debit card transactions securely
• Delivery and logistics partners: Third-party delivery services that fulfill your food orders
• Cloud hosting providers: Services that host our website and store data securely
• Email marketing platforms: Services used to send newsletters and promotional communications
• Analytics providers: Tools such as Google Analytics that help us understand website traffic and user behavior
• Customer support software: Platforms used to manage and respond to customer inquiries
• Advertising networks: Partners that help us deliver relevant ads on third-party websites and platforms

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities, including:

• Compliance with a subpoena, court order, or other legal process
• Cooperation with government or law enforcement investigations
• Protection of national security or public safety
• Enforcement of our legal rights or defense against legal claims

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, reorganization, or bankruptcy, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs and will inform you of any changes to this Privacy Policy that may result from the transaction.

4.4 With Your Consent

We may share your information with other third parties when you have provided explicit consent for us to do so, or when you have requested a service that necessitates such sharing.

5. Data Security

Protecting your personal information is a top priority for Jet's Pizza. We implement a range of administrative, technical, and physical security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL/TLS encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) or Transport Layer Security (TLS) technology
• Secure payment processing: We do not store full credit card numbers on our servers. Payment data is handled by PCI-DSS compliant third-party processors
• Access controls: Only authorized personnel have access to personal information, and access is granted on a need-to-know basis
• Password hashing: User passwords are stored using industry-standard hashing algorithms and are never stored in plain text
• Regular security audits: We conduct periodic reviews of our data collection, storage, and processing practices
• Firewalls and intrusion detection: Our servers are protected by firewalls and monitored for suspicious activity
• Employee training: Our staff receive regular training on data privacy and cybersecurity best practices

6. Your Privacy Rights

Depending on your location within the United States, you may have specific rights regarding your personal information under applicable state and federal laws. We are committed to honoring these rights.

6.1 Rights Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)

If you are a resident of California, you have the following rights under the CCPA and CPRA:

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the business purposes for which it was collected, and the categories of third parties with whom it was shared.
• Right to Delete: You have the right to request deletion of your personal information that we have collected, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to purposes authorized by the CPRA.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge you different prices, or provide a different quality of service based solely on the exercise of these rights.
• Right to Data Portability: You have the right to receive your personal information in a portable and readily usable format.

6.2 Rights Under Other Applicable U.S. State Laws

Various states have enacted or are enacting consumer privacy laws that may grant you similar rights. These include, but are not limited to, the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), the Connecticut Data Privacy Act (CTDPA), the Texas Data Privacy and Security Act (TDPSA), and others. We respect and honor privacy rights granted under all applicable state privacy laws. If you reside in a state with specific privacy legislation, please contact us to inquire about your rights.

6.3 Rights Under the FTC Act

The Federal Trade Commission (FTC) Act prohibits unfair or deceptive acts or practices in commerce. Our privacy practices are designed to comply with FTC guidelines and regulations. If you believe our practices are unfair or deceptive, you have the right to file a complaint with the FTC (see Section 12 for complaint procedures).

6.4 How to Exercise Your Rights

To exercise any of the rights described in this section, please submit a request by:

• Emailing us at [email protected] with the subject line "Privacy Rights Request"
• Including your full name, email address associated with your account, the right you wish to exercise, and any relevant details

We will verify your identity before processing your request. We aim to respond to all verifiable consumer requests within 45 days. If we require additional time, we will notify you of the extension and the reason for it. We may deny certain requests if an exemption applies under applicable law, and we will explain the basis for any denial.

You may designate an authorized agent to submit a request on your behalf. Authorized agents must provide written proof of their authorization, and we may still require direct verification from you.

7. Cookie Policy Summary

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertisements. The types of cookies we use include:

You may control and manage cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or set preferences for specific websites. Please note that disabling certain cookies may affect the functionality of our website. For full details, including a list of specific cookies and instructions on how to manage them, please see our Cookie Policy.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. The following general retention periods apply:

When your personal information is no longer needed for the purposes for which it was collected, we will securely delete, anonymize, or aggregate it in accordance with our data retention schedule. If you request deletion of your account, we will process your request in accordance with applicable law and our retention obligations.

9. Children's Privacy

Jet's Pizza does not direct its services to children under 18 years of age, and we do not knowingly collect personal information from individuals under the age of 18. If you are under 18, you are not permitted to use our website or provide any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under the age of 18 without verifiable parental consent, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at [email protected] so that we can take appropriate action.

Our practices regarding children's privacy are also governed by the Children's Online Privacy Protection Act (COPPA), which restricts our ability to collect personal information from children under 13. We fully comply with all COPPA requirements and go beyond them by restricting our services to users 18 years of age and older.

10. International Data Transfers

Jet's Pizza is based in the United States, and your personal information is primarily stored and processed on servers located within the United States. If you are accessing our services from outside the United States, please be aware that your information will be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country.

To the extent that we transfer personal data internationally — for example, when using cloud services or analytics platforms operated by global companies — we take steps to ensure that appropriate safeguards are in place to protect your information. These safeguards may include:

• Data processing agreements with service providers that incorporate standard contractual clauses or other recognized transfer mechanisms
• Working with service providers that are certified under recognized privacy frameworks
• Ensuring that recipient countries provide an adequate level of data protection as recognized by applicable standards

By using our website and services, you acknowledge and consent to the transfer of your personal information to the United States and other countries as described in this Privacy Policy.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, or services that are not operated or controlled by Jet's Pizza. This Privacy Policy does not apply to those third-party websites. We encourage you to review the privacy policies of any third-party sites you visit, as we have no control over their content, privacy practices, or policies.

The inclusion of a link to a third-party website does not imply our endorsement of that website or its privacy practices. We are not responsible for the privacy or security practices of third-party sites.

12. Filing a Privacy Complaint

If you have concerns about how we handle your personal information and believe that your privacy rights have been violated, we encourage you to first contact us directly so that we can address your concerns.

You may also have the right to file a complaint with relevant regulatory authorities. In the United States, the following agencies accept privacy-related complaints:

12.1 Federal Trade Commission (FTC)

The FTC is the primary federal agency responsible for consumer protection and enforcing federal privacy laws. You may file a complaint with the FTC online or by phone:

• Website: www.ftc.gov/complaint
• Phone: 1-877-382-4357
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

12.2 California Attorney General (for California Residents)

California residents may file a complaint with the California Attorney General's Office regarding violations of the CCPA/CPRA:

• Website: oag.ca.gov/privacy/ccpa
• Phone: 1-800-952-5225

12.3 California Privacy Protection Agency (CPPA)

The CPPA is a dedicated agency responsible for enforcing the CPRA in California:

• Website: cppa.ca.gov

12.4 State Attorneys General

Residents of other states may file privacy complaints with their respective state Attorney General's office. Most state Attorney General offices have consumer protection divisions that handle privacy-related matters.

13. Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make significant changes, we will notify you by:

• Posting the updated Privacy Policy on this page with a revised "Last Updated" date
• Sending an email notification to the address associated with your account
• Displaying a prominent notice on our website

Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information. If you do not agree with the changes, please discontinue using our services and contact us to request deletion of your personal information.

14. Specific Disclosures for Food Ordering Services

As a food service company, Jet's Pizza collects and processes certain categories of information that are specific to the nature of our business:

14.1 Dietary Preferences and Allergen Information

If you voluntarily provide information about dietary preferences, food allergies, or other food-related needs when placing an order or creating your account, this information is used solely to fulfill your order and improve your experience. We treat dietary and allergen information with heightened care and do not use it for marketing profiling without your explicit consent.

14.2 Geolocation for Delivery Services

To provide accurate delivery services, we may collect your precise geolocation information when you use our delivery features. This data is used to determine your delivery address, calculate estimated delivery times, and route our delivery personnel. You may disable location sharing in your device settings, though this may limit the functionality of our delivery services.

14.3 Payment and Financial Information

We process payments through secure, PCI-DSS compliant third-party payment processors. We do not retain your full credit card number, CVV, or PIN on our servers. We store only the last four digits of your card number and the card expiration date for reference purposes. If you choose to save payment methods for future use, this information is stored securely by our payment processor, not directly by Jet's Pizza.

14.4 Loyalty Programs and Promotional Accounts

If you participate in our loyalty program or promotional campaigns, we collect information about your participation, including points earned, rewards redeemed, and promotional communications sent to you. This data is used to manage your loyalty account and deliver relevant offers.

15. Do Not Track Signals

Some web browsers and devices allow users to send "Do Not Track" (DNT) signals to websites they visit, indicating that they do not wish to be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals, and our website does not currently respond to DNT signals. However, you may manage your cookie and tracking preferences as described in Section 7 of this Privacy Policy and through our Cookie Policy.

California residents should note that, pursuant to California Business and Professions Code Section 22575, we are required to disclose how we respond to DNT signals or other such mechanisms. As stated, we currently do not respond to DNT signals.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team. We are committed to addressing your concerns promptly and transparently.

When contacting us about a privacy matter, please include your full name, email address, the nature of your inquiry, and any relevant details that will help us address your request efficiently. We aim to respond to all privacy inquiries within 15 business days.